99.9% Uptime Service Level Agreement

What is Guaranteed

You want a host that's reliable, but how do you know who to trust? Ubiquity guarantees a 99.9% uptime service level agreement (SLA) on all accounts that we host. By these terms, we are bound in commitment with our clients to deliver no greater than 9 hours downtime spread across the course of an entire year. If at any time your account experiences downtime relating to our servers or network in excess of our SLA, you are entitled to a full refund of your past months payment. As a premier web hosting provider, we understand the meaning of "mission critical" and our customers can attest to our ability to operate as both a reliable web hosting provider as well as remaining affordable. Whether you're running a bustling ecommerce website or you're sharing photos with friends and family, you can count on us for one of the best web hosting experiences available.

What it Means

It's worth mentioning that although we enter into this commitment with all of our members, it's very unlikely that even the remaining 0.1% unaccounted for by our SLA should ever occur. The remaining window outside of our SLA exists only to serve in our protection for the brief service restarts that come with system upgrades, and the unlikely event of hardware failure. Simply put - the quality and stability of our service is supreme, and that we will stand by 100%.